Terms and Conditions

General Terms

These terms and conditions govern the use of EpicKJack Casino and all associated services. By creating an account and using the platform, players agree to abide by these terms in full. EpicKJack Casino reserves the right to modify these terms at any time, with changes taking effect immediately upon posting to the website.

Account Registration and Eligibility

Players must be at least 19 years of age (or the legal gambling age in their jurisdiction) to register an account. Registration requires accurate personal information including full name, date of birth, address, and contact details. Providing false information constitutes grounds for immediate account termination and forfeiture of funds.

Account Responsibilities

Each player may maintain only one account. Multiple accounts are strictly prohibited and will result in closure of all accounts and confiscation of balances. Players are responsible for maintaining the confidentiality of login credentials and must notify EpicKJack immediately if unauthorized access is suspected.

Deposits and Withdrawals

All deposits are final and non-refundable except in cases of technical error. Minimum deposit amounts vary by payment method, with Interac e-Transfer requiring a minimum of 20 CAD. Withdrawals are subject to identity verification and may require submission of government-issued identification and proof of address.

Withdrawal Processing

Withdrawal requests are processed within 24-48 hours after approval. First-time withdrawals require account verification, which may take an additional 24-72 hours. EpicKJack reserves the right to request additional documentation to prevent fraud and money laundering.

Transaction Type Minimum Amount Maximum Amount Processing Time
Deposit 20 CAD 10,000 CAD 5-15 minutes
Withdrawal 50 CAD 5,000 CAD 24-48 hours
Weekly Withdrawal Limit N/A 20,000 CAD N/A

Bonus Terms and Conditions

All bonuses are subject to wagering requirements before withdrawal. The standard wagering requirement is 35x the bonus amount unless otherwise specified. Wagering requirements must be met within 30 days of bonus activation, after which unused bonus funds and associated winnings are forfeited.

Bonus Restrictions

Maximum bet limits apply while wagering bonuses, typically set at 5 CAD per spin or hand. Exceeding the maximum bet may void the bonus and associated winnings. Certain games contribute differently toward wagering requirements—slots contribute 100%, while table games contribute 10-20% depending on house edge.

Game Rules and Fair Play

All games operate using certified random number generators (RNG) to ensure fair and unpredictable outcomes. EpicKJack prohibits the use of bots, automated software, or any form of cheating. Players found engaging in fraudulent activity face immediate account closure and potential legal action.

Responsible Gaming

EpicKJack promotes responsible gambling and provides tools to help players maintain control. Deposit limits, session timers, and self-exclusion options are available through account settings. Players who feel their gambling is becoming problematic should contact the Canadian Problem Gambling Helpline at 1-866-531-2600 or email [email protected].

Privacy and Data Protection

Player information is protected according to Canadian privacy laws and industry best practices. Personal data is used solely for account management, payment processing, and regulatory compliance. EpicKJack does not sell or share player information with third parties except as required by law.

Data Security

All transactions and personal information are encrypted using 256-bit SSL technology. Payment details are processed through secure, PCI-compliant systems. Players can request deletion of their personal data by contacting customer support, subject to legal retention requirements.

Intellectual Property

All content on the EpicKJack website, including logos, graphics, text, and software, is the property of EpicKJack Casino or its licensors. Players may not reproduce, distribute, or create derivative works from any website content without explicit written permission.

Limitation of Liability

EpicKJack Casino is not liable for losses resulting from technical failures, internet connectivity issues, or unauthorized account access due to player negligence. The platform is provided “as is” without warranties of any kind, express or implied.

Dispute Resolution

Disputes between players and EpicKJack should first be addressed through customer support. If resolution cannot be reached, players may escalate complaints to the licensing authority. All disputes are governed by the laws of the jurisdiction in which EpicKJack is licensed.

Account Closure and Suspension

EpicKJack reserves the right to suspend or close accounts at its discretion, particularly in cases of suspected fraud, bonus abuse, or violation of these terms. Players may voluntarily close their accounts at any time by contacting customer support. Remaining balances will be returned after verification, minus any applicable fees.

Changes to Terms

These terms and conditions may be updated periodically to reflect changes in regulations, business practices, or platform features. Players are responsible for reviewing the terms regularly. Continued use of the platform after changes are posted constitutes acceptance of the modified terms.

Contact Information

For questions regarding these terms and conditions, players can contact EpicKJack customer support via:

By using EpicKJack Casino, players acknowledge that they have read, understood, and agreed to these terms and conditions in their entirety.

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